Shipping policy
Shipping Policy
At Digital Care Services Australia, we aim to make ordering and receiving your products simple and straightforward.
Australia-Wide Shipping
We offer FREE standard shipping Australia-wide on all physical products purchased through our online store.
Any available express or alternative shipping options and associated costs will be displayed at checkout.
Processing Times
Orders are typically processed and dispatched within 1–3 business days after payment has been received.
During periods of high demand, product launches, promotional periods and public holidays, processing times may occasionally be longer.
Estimated Delivery Times
Once your order has been dispatched, estimated standard delivery times are:
NSW: 2–5 business days
VIC, QLD, ACT & SA: 3–7 business days
WA, NT & TAS: 5–10 business days
These timeframes are estimates only and may vary depending on the delivery provider, destination and circumstances outside our control.
Tracking
Where tracking is available, tracking information will be sent to the email address provided with your order once your parcel has been dispatched.
Delivery Addresses
Please check your delivery address carefully before completing your order.
Customers are responsible for providing accurate and complete shipping information. If you notice an error after placing your order, please contact us as soon as possible at hello@digitalcareservices.com.au.
If your order has not yet been dispatched, we will do our best to update the delivery details.
Additional delivery costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility.
Delayed or Missing Parcels
Delivery times can occasionally be affected by Australia Post, couriers, weather events, public holidays and other circumstances outside our reasonable control.
If your parcel appears to be significantly delayed or missing, please contact us at hello@digitalcareservices.com.au and we will assist you in investigating the delivery.
Damaged or Incorrect Orders
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at hello@digitalcareservices.com.au.
Please include your order number, a description of the issue and, where appropriate, photographs of the product and packaging.
We will work with you to provide an appropriate solution in accordance with our Returns & Refunds Policy and your rights under Australian Consumer Law.
Contact Us
If you have any questions about shipping or an existing order, please contact:
Digital Care Services Australia
Email: hello@digitalcareservices.com.au