Refund policy

Returns & Refunds Policy

We want you to feel confident purchasing from Digital Care Services Australia. This policy applies to products purchased through our online store.

Physical Products

If your item arrives damaged, defective, faulty or incorrect, please contact us as soon as possible at hello@digitalcareservices.com.au.

Please include your order number, a description of the issue and, where appropriate, photographs showing the problem so we can assist you promptly.

Depending on the circumstances, we may arrange a repair, replacement or refund in accordance with your rights under the Australian Consumer Law.

Change of Mind

Please choose carefully, as we do not generally offer refunds or exchanges for change-of-mind purchases.

If you have made an error with your order, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to assist.

Digital Products

Because digital downloads, guides, templates and other digital resources are generally made available immediately after purchase, we do not offer change-of-mind refunds once access or download has been provided.

This does not affect any rights you may have under the Australian Consumer Law.

Damaged or Incorrect Orders

If an order arrives damaged or you receive an incorrect item, please contact us at hello@digitalcareservices.com.au with your order number and photographs of the item and packaging.

Where the product does not meet a consumer guarantee, we will provide an appropriate remedy in accordance with Australian Consumer Law.

Shipping Delays

Delivery estimates provided at checkout are estimates only. Once an order has been dispatched, delivery times may be affected by circumstances outside our direct control.

If your parcel appears to be lost or significantly delayed, please contact us and we will assist you in investigating the delivery.

Refund Processing

Where a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Contact Us

For returns, refunds or problems with an order, please contact:

Digital Care Services Australia
Email: hello@digitalcareservices.com.au